Experiencing a claim can be stressful. We are here to assist you with this process. Remember it’s our specialty; it’s what we do everyday.
Please Note: Preliminary Claim Forms are available on the link below. Please print the forms, complete and sign them, and then get them to us in person, by fax (835 3154), or mail to Hawke’s Bay Insurances Limited, P O Box 44, Napier 4140. Ask your HBI representative for their direct email address or send them to 2besure@hbi.co.nz. Thanks.
1. Phone us at HBI – 06 835 1832 and ask to speak with someone regarding a new claim. Be sure to tell us the policyholder’s name if you are not the policy holder. Alternately you may come to our office, email us, send a fax or a letter.
2. Our Claims Advisor or your broker will ask you some questions to determine whether your policy will respond so please try to have as much information available as you can. We’ll then tell you what to expect.
3. You may be required, depending on the type of claim, to source quotes for repair or replacement. Please do NOT organise any repairs or replacement until we advise you that the claim has been accepted. Sometimes your insurance company may ask that you provide information about the damaged property such as age, make, model, and serial numbers.
4. HBI will liaise with your insurance company. We will endeavour to keep you informed about what’s happening. Please remember we are happy to hear from you any time you have a question or a concern, even a complaint. We realize this is our opportunity to demonstrate to you that we have recommended the correct product for your protection and a chance for us to show you how much we value you as a client.
